How we travel
Ten things we do on every journey, and how you can check each one.
- A Journey Manager who stays with you
- One trained StayNaut manager travels with your group from the meeting point to the drop. They brief the group each morning, handle queues and timings, and are your single point of contact. You get their name and photo before you travel.
- Local hosts, and licensed guides where needed
- Hosts live in each place and know its queues, lanes and rules. Where a site needs a licensed guide, we use one, and we do not call anyone a guide who is not licensed.
- Prices you can read
- Every journey shows what is included, what is paid at official counters at cost, what is optional and what is not included. Nothing is added on the day without your agreement.
- No VIP darshan, no hidden commissions
- We do not sell “VIP darshan” or special access. We do not take commissions from priests, boatmen or shops for steering you to them. If someone approaches your group with an offer, your manager deals with it.
- A pace you can rely on
- Gentle means short walks, rest built into the day, and help on steps and in queues. Standard means longer days and more walking. Challenging means altitude, treks or long transfers. Every journey is marked with one of the three.
- Temple rules, explained in advance
- Several major temples do not allow phones, cameras or bags inside. We tell you before you go, arrange safe storage, and check the rules on the day, because they change around festivals and VIP visits.
- Small groups
- Public departures are kept small, so every guest gets attention. Private journeys are available for your own family or community.
- Vehicles and stays we have checked
- Vehicles carry the permits and insurance they need, and drivers are verified. We choose stays we have visited, and we tell you honestly what to expect.
- Health and safety
- We ask about health needs when you book, carry a basic first-aid kit, know the nearest hospital at each stop, and have a plan for emergencies. We are not a medical service, so please carry your medicines.
- Feedback and complaints
- Tell your Journey Manager on the day. If it is not put right, message our support line and we will reply within 48 hours and tell you what we did about it.
These are commitments we plan to keep and to show you evidence for. We would rather promise less and deliver it.
Photographs and privacy
We photograph guests only with their consent, and we never film other devotees. Photographs of your group are shared with you first. We use them in our marketing only if you say yes, and never photographs of children or elders without their guardian’s or their own clear permission.
We do not use drones.
Read our privacy noticeTalk to a pilgrimage advisor
Tell us where you want to go and who is travelling. An advisor will call you back, suggest a journey and tell you honestly if it is not right for your group.
Thank you.
Your enquiry is sent to StayNaut and stored securely so our team can respond to you.